Your Complete Guide to the Pollo Tropical Customer Satisfaction Survey

Welcome to our step-by-step guide on how to participate in the Pollo Tropical customer satisfaction survey. Your feedback is crucial in helping Pollo Tropical enhance its dining experience. Plus, as a thank you for your time, Pollo Tropical offers a reward in the form of a discount coupon for your next visit. Let’s dive into how you can enter, complete the survey, and claim your reward.

Step 1: Making a Purchase

  • Visit Pollo Tropical: The journey begins with your visit to any Pollo Tropical location. Enjoy your meal!
  • Keep Your Receipt: Ensure you save your receipt. It contains the survey code you’ll need to access the survey online.

Step 2: Entering the Survey

  • Visit the Survey Website: Go to on your computer, tablet, or smartphone.
  • Enter the Survey Code: Find the survey code printed on your receipt and enter it in the designated field on the website.
  • Select the Start Button: Once you’ve entered your code, click on the start button to begin the survey.

Step 3: Completing the Survey

  • Answer Questions: The survey consists of several questions related to your visit. These may include your level of satisfaction with the food, service, cleanliness, and overall experience.
  • Be Honest and Detailed: Provide honest feedback. If there’s room for improvement or you were particularly impressed by something, let them know.
  • Submit the Survey: After answering all the questions, submit your survey. Make sure you’ve answered each question to the best of your ability before doing so.

Step 4: Receiving Your Reward

  • Get Your Coupon Code: Upon completion of the survey, you’ll receive a coupon code. This code can be used to claim your reward on your next visit.
  • Write Down or Print the Coupon: Ensure you write down the coupon code or print it if possible. You’ll need to present this code at Pollo Tropical to enjoy your discount.
  • Use Your Coupon: Bring your coupon code with you the next time you visit Pollo Tropical to enjoy a discount on your purchase. Be mindful of any terms and conditions or expiry dates associated with the coupon.

Tips for a Smooth Survey Experience

  • Internet Connection: Make sure you have a stable internet connection before starting the survey.
  • Browser Compatibility: Use a recent version of your web browser to ensure the survey loads and functions correctly.
  • Timing: Complete the survey soon after your visit while the experience is still fresh in your mind.


Participating in the Pollo Tropical customer satisfaction survey is a win-win. You get to share your dining experience and help Pollo Tropical improve, all while earning a reward for your next visit. Follow this guide to ensure a smooth survey process, and don’t forget to enjoy your discount on your next Pollo Tropical meal. Your feedback makes a difference!